F.A.Q.- Frequently Asked Questions

How much is local delivery?

Local delivery is $5 for Kitchener/Waterloo, $10 for Cambridge, and $15 for Guelph. We can deliver to other locations as we but please contact to find out the rate for your area. 

How much is shipping?

Shipping varies depending on size, weight and location. Our cart cannot calculate shipping on thousands of different items sizes, and delivery location. Please contact us before ordering to find out the cost to avoid any restoking fees should the order need to be cancelled. 

Is something available/how much is something?

You can check the site for pricing and availability, after all, that's what it's here for. ;)
We update the stock on the site pretty frequently, so if you see it on the site, it's available. 
Different options, like what's included, condition, color, or size, can equal different prices, so it depends on what you want/need. Just click the item to get more details and options. 

Do you have a physical store I can visit?

We don't have an actual physical store for you to walk into, we're a "Virtual" store! We're everywhere!
You browse and shop online from home (or anywhere) and you can get it delivered right to your door! This saves you the time/money of having to travel to, and shop, at a physical store only to find out your favorite game wasn't in stock. :( 
With the Virtual Video Game Store, you know right away, so we save you time to do more important stuff, ...like gaming! :) It's quick, easy and always open!

Where can I pick up? 

In addition to delivery, free pick-up is also an option, in which case, there is a designated "pick-up" spot located in the Laurentian Hills/Country Hills area of Kitchener. Once we confirm a pick-up time, we'll give you an exact location and be there to meet you! :)

Do you ship? 

 We can ship, but please contact us first to find out how much it will be to your location. Shipping is NOT free. Please be aware that there are restocking fees if you make a purchase and want to cancel due to the shipping cost, so please contact us first before purchasing. You can find more info on our "Info and Services" page.

Are the pictures on the site of the actual products?

No, 90% (or higher) of the pictures on the site are just stock pictures taken from the internet. It's just an easier way of keeping the stock/store organized. If there are any major issues with the item, we'll list them, and if you have any concerns, just ask. 

How can I see/or know more about the products? 

If you'd like to see/know more about the products, you can click them to see what's included or see any condition notes. 
You can also contact us and ask if there's something specific you'd like to know about the products and we'll accurately/and honestly describe it and/or send pics. 
If that's not enough, you can always check out the item when you pick it up, or have it delivered locally, and only pay for what you want/like. (delivery cost is not refundable). 

Can I pay with cash?

Of course! Cash is accepted for local transactions. If you want to pay with cash, just contact us and let us know what you want. Then you can pay with cash when the item(s) are picked up or delivered. :)
If you'd like to shop directly through the site (without contacting us) it can only be paid for with Credit Cards, Debit, or Paypal.

What does a game/system/item come with?

Just click each item to learn more about it and see any options or details. 

What if I bought something and it's broken or not as described?

Although we work hard to test and check every item, we have thousands of items and sometimes something may slip through that wasn't fully tested, no longer works, or we just didn't notice the problem. If that happens, we stand behind our products with the three "R's" of a good business. We'll repair, replace, or refund (in that order, within 7 days) any item that doesn't work or wasn't as described. So you can buy with confidence! 

Return Policy

Local purchases: Returns are only accepted if the item was not as described. If there needs to be a return for any other reason, it will be subject to a restocking fee.
Shipped purchases: If an item has to be returned it will be subject to a restocking fee and the buyer must pay return shipping. The original shipping cost will not be refunded. 

Why is VVGS so awesome?

The Virtual Video Game Store is not like every other video game store...we're different! :D
We offer fast, friendly, professional service, ...delivery, repairs, a great selection, an online website with full, up-to-date stock. We stand behind our products and offer product support, one-on-one personal service for each and every customer, and item!

But that's not all that makes the store so great!

The Virtual Video Game Store is so awesome because we've got great customers who support the store by buying and trading with the store and spreading the word to their friends and families. :D 
We work hard for them because good customers deserve a good store! 

Thanks for all your support.